Our goal is to ensure you have a good shopping experience, enjoy the product that you purchased and have value for your money. That is exactly why we want to hear from you first about your purchase experience.
Therefore, if for any reason you’re not happy with your purchase, please tell us immediately so we can resolve whatever concern that you may have. We want you to be happy.
Before we get into the nitty-gritty of returns, we want you to know that we’ re sad that you’re not 100% satisfied with the items you received, and will work with you to make the returns so easy!
We have a 30-day return policy. In order to return or exchange your purchase, you need to do so within 30 days of purchase. We can’t offer a refund or exchange if 30 days have gone by since your purchase.
To be eligible for a return, the product must be received by us in the same condition that you received it in. It must also be:
- In the original packaging with tags
- Un-used and no hair particles on items
Note: We do not accept any returned items that have been used, damaged, washed or altered in any way.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
We Do Not Accept Exchanges
If you would like to exchange an item for a different color, size, style please place a new order for that item and send back the original order for a refund within 30 calendar days of receipt.
Note: We are not responsible for any shipping charges incurred during the exchange. Buyer is responsible for shipping items back.
Please contact us immediately with your request. We will provide some instructions about returns and exchanges of the item(s).
After we receive your item, we will inspect the item(s) and send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds are issued through the same payment method. It may take between 5 and 10 business days to get your money back- depending on your payment method or banking institution.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or contact your financial institution as it may take some time before your refund is officially posted.
To return your product, you should contact us to be provided with a mailing address and return code.
Buyer is responsible for shipping costs for all returned items.
We try to process orders quickly to ensure items are shipped on time. Order cancellations are to be requested via phone call during normal business hours (email will not be accepted). At this time we will give you a cancellation code that will be attached to your return label. Please note that any cancellation made after an order has been shipped will be subject to a cancellation fee of $24.95 as the merchant processor/credit card charges us a fee for cancellations. Orders canceled after it has been processed and shipped will need be returned upon receiving because the item cannot be re-routed.
Please wait until item arrives and contact us.
Please read more on shipping here.
We value communication! The entire return process is a hassle- please we encourage you to contact us so we can resolve whatever issue/concern you may have. Send an email to firstname.lastname@example.org.